A full career arc, not a narrow executive profile.

Scope

Business formation, product data architecture, supplier and customer workflow, Odoo ERP configuration and custom module development, target account data, sourcing process and operating model design.

Capability demonstrated

Founder judgement, hands-on technical capability, ERP product ownership and the ability to convert specialist business knowledge into scalable operating process.

Responsibilities

• Turn ambiguous mining-parts knowledge into repeatable ERP-backed processes.
• Design supplier RFQ, customer RFQ, procurement, freight and product-data workflows.
• Use AI and Codex-assisted development to accelerate modules, documentation, troubleshooting and data cleansing.
• Build governance around OEM, replacement, remanufactured, superseded and alternative part-number integrity.

Outcomes

• Created a practical operating platform without defaulting to large offshore administrative teams.
• Established repeatable data-enrichment and account-management workflows using Odoo, ZoomInfo-style enrichment concepts and ABR-assisted Australian company matching.
• Demonstrated how AI can compress the path from business concept to working system while retaining human review.

Technologies and operating model

• Odoo
• Odoo.sh
• GitHub
• Codex
• Python
• XML
• ZoomInfo-style enrichment
• ABR-assisted matching

Stakeholders

• Founders
• suppliers
• target customers
• freight providers
• future administrative users

Scope

Executive advisory, technology strategy, organisational reform, governance, vendor remediation, reporting models, continuity planning, business analysis and systems delivery.

Capability demonstrated

Fractional CIO capability, executive judgement, broad operating-model fluency and hands-on delivery discipline.

Responsibilities

• Advise boards, CEOs and executive teams on technology, operating model and governance decisions.
• Review fragmented ICT environments and turn findings into practical roadmaps.
• Support digital due diligence, cyber risk conversations, continuity planning and vendor accountability.
• Mentor and advise Territory businesses and innovators through the NT Government Innovation Territory advice ecosystem where applicable.
• Translate strategic ambiguity into decisions, workflows, data models and implementation plans.

Outcomes

• Delivered practical executive support across multiple sectors without presenting technology as the transformation itself.
• Created reusable methods for assessing systems, data, reporting, accountability and operating maturity.
• Maintained a public Innovation Territory mentor/advice profile covering ICT delivery, operations review, start-up establishment, digital strategy and technology assessment.
• Used AI-assisted tools to speed documentation, workflow design, coding, diagnostics and structured analysis.

Technologies and operating model

• Microsoft 365
• SharePoint
• Power BI
• Odoo
• GitHub
• AI-assisted development tools
• governance and reporting frameworks

Stakeholders

• Boards
• CEOs
• executive teams
• vendors
• operations teams
• finance
• HR
• ICT teams

Scope

Interim, fractional, acting, advisory and consulting responsibilities across CIO, General Manager, COO, CEO, CFO and CHRO/Human Resources-style functions, without presenting those as permanent formal appointments.

Capability demonstrated

The ability to operate across executive, operational, people, finance and technology responsibilities while turning business ambiguity into governed systems and reporting.

Responsibilities

• Support organisational reform, restructuring, end-to-end operational redesign, strategic planning and five-year planning.
• Administer and govern Microsoft 365, SharePoint information architecture, Teams, account management and account lifecycle controls.
• Shape contractor onboarding and offboarding, cybersecurity and backup considerations, business continuity and operational maturity.
• Develop data warehouse thinking, Power BI reporting, source-of-truth datasets, RAG reporting, utilisation reporting and compliance reporting.
• Reduce uncontrolled spreadsheets and shift reporting towards a hub-first data governance mindset.

Outcomes

• Improved executive support and decision support across operations, finance, workforce and compliance domains.
• Created more structured reporting and source-of-truth approaches for operational decision making.
• Helped mature business continuity, account lifecycle and information-governance practices.

Technologies and operating model

• Microsoft 365
• SharePoint
• Teams
• Power BI
• data warehouse concepts
• source-of-truth datasets
• RAG reporting
• backup and continuity planning

Stakeholders

• CEO
• executive leadership team
• operations
• finance
• human resources
• compliance
• contractors
• site operations

Scope

Concept development, business case, solution definition, stakeholder engagement, privacy and governance consideration, market positioning and award submissions.

Capability demonstrated

Product thinking, responsible technology framing and willingness to balance invention with governance and commercial discipline.

Responsibilities

• Define product concepts and solution architecture for biometric identity and access use cases.
• Develop solution definition material, commercial narratives and stakeholder-facing documentation.
• Consider privacy impact, governance, user safety and venue operating requirements.
• Make practical founder decisions about product fit, timing, risk and commercialisation.

Outcomes

• NightKey received Good Design Award Australia recognition.
• Created reusable identity-management thinking later reflected in humID and related product concepts.
• Built evidence of product judgement beyond internal ICT delivery.

Technologies and operating model

• biometric identity
• facial recognition concepts
• identity management
• privacy impact assessment
• solution definition

Stakeholders

• venue operators
• government stakeholders
• patrons
• security and safety stakeholders
• product partners

Scope

Startup mentoring, digital strategy, project management support and practical technology advice.

Capability demonstrated

The ability to support founders and innovation programs without losing sight of delivery, governance and commercial reality.

Responsibilities

• Mentor founders and startup teams on technology, product, delivery and commercial direction.
• Support digital strategy and project-management activity.
• Translate early-stage ideas into more structured product and delivery thinking.

Outcomes

• Provided practical startup and innovation support grounded in operational delivery experience.
• Connected executive ICT experience with early-stage venture mentoring.

Technologies and operating model

• digital strategy
• startup mentoring
• project management
• innovation ecosystem support

Stakeholders

• founders
• startup teams
• Darwin Innovation Hub
• government and ecosystem partners

Scope

Managed service leadership, account direction, solution development, major program delivery, panel and tender activity, secure identity innovation and public-sector stakeholder management.

Capability demonstrated

Public-sector delivery, solution leadership, secure-identity innovation and account-level commercial responsibility.

Responsibilities

• Lead and support large ICT service delivery and public-sector accounts.
• Develop biometric, identity and secure content-delivery solutions for justice, policing and corrections environments.
• Support tender responses, proposals, panels and managed-services growth.
• Bridge technical teams, customer executives, operational stakeholders and delivery partners.

Outcomes

• Contributed to nationally recognised Police Watchhouse, Music Solution and Windows 7 migration work.
• Supported increased business activity and major managed-services outcomes in the Northern Territory.
• Established evidence of innovation under public-sector governance and operational constraints.

Technologies and operating model

• managed services
• biometrics
• facial recognition
• secure content delivery
• desktop migration
• public-sector ICT platforms

Stakeholders

• NT Government
• police
• corrections
• health and justice stakeholders
• NEC leadership
• service teams
• vendors

Scope

Infrastructure establishment, service design, facilities coordination, network, telephony, audio visual, office services, SOE and site mobilisation.

Capability demonstrated

Large-site infrastructure planning, practical coordination and disciplined delivery in a defence-adjacent environment.

Responsibilities

• Coordinate ICT requirements for the new shipyard complex and training facility.
• Support network, telephony, wireless, standard operating environment and office service delivery.
• Work across facilities, ICT, vendors and business stakeholders to align technical delivery with mobilisation needs.

Outcomes

• Helped establish ICT services needed for operational readiness of the shipyard and training facility.
• Built experience in high-stakes infrastructure delivery where facilities, technology and operations intersect.

Technologies and operating model

• Cisco telephony
• wired and wireless networking
• multifunction devices
• audio visual
• SOE
• server rooms
• communications rooms

Stakeholders

• ASC leadership
• facilities teams
• ICT teams
• vendors
• shipyard and training facility users

Scope

Desktop support, administration, service desk improvement, user communication, knowledge management and operational reporting.

Capability demonstrated

Operational discipline, service empathy and early capability in converting support patterns into better systems.

Responsibilities

• Support staff technology needs and improve repeatable service-desk practices.
• Develop knowledgebase and reporting approaches to improve visibility and consistency.
• Communicate technical issues in terms users and managers could act on.

Outcomes

• Strengthened the connection between hands-on support and structured operational improvement.
• Built practical experience in user-centred ICT service delivery.

Technologies and operating model

• Windows desktop support
• service desk processes
• knowledgebase
• reporting
• communications tools

Stakeholders

• end users
• service desk
• ICT leadership
• business managers

Scope

Helpdesk support, incident triage, platform support, remote monitoring and enterprise user assistance.

Capability demonstrated

Enterprise support foundations and the ability to work across heterogeneous platforms.

Responsibilities

• Support users and systems across multiple enterprise platforms.
• Triage incidents and communicate clearly across support teams.
• Operate within structured enterprise support processes.

Outcomes

• Built cross-platform enterprise support discipline.
• Developed early exposure to large managed-service environments.

Technologies and operating model

• UNIX
• Novell
• Windows
• messaging
• mainframe tools
• remote monitoring

Stakeholders

• bank users
• service desk
• technical resolver groups
• managed-service leadership

Scope

Small-business ICT consulting, Microsoft infrastructure, client relationship management, implementation and support.

Capability demonstrated

Early founder behaviour, commercial accountability and direct translation between technical detail and business value.

Responsibilities

• Design, install and support small-business ICT environments.
• Advise clients on practical technology decisions.
• Operate the business responsibilities attached to consulting delivery.

Outcomes

• Built founder-level commercial exposure and direct client accountability.
• Developed the habit of explaining technology through business outcomes.

Technologies and operating model

• Microsoft infrastructure
• network administration
• small business systems
• client support

Stakeholders

• small-business owners
• client staff
• vendors
• business partners

Scope

School ICT support, hardware, software, network support, staff and student assistance.

Capability demonstrated

Hands-on support foundations and the ability to communicate technology clearly in education settings.

Responsibilities

• Support staff and student technology use.
• Maintain and troubleshoot desktop, server and network environments.
• Explain practical technology issues to non-technical users.

Outcomes

• Built early education-sector support experience.
• Developed user empathy and calm problem solving under day-to-day operational pressure.

Technologies and operating model

• Windows NT
• Novell
• desktop hardware
• software support
• school networks

Stakeholders

• teachers
• students
• school administration
• ICT users

Scope

School ICT support, troubleshooting, user assistance and operational maintenance.

Capability demonstrated

Practical service delivery and the ability to make technology usable in everyday environments.

Responsibilities

• Provide practical technology support to staff and students.
• Maintain hardware, software and network availability.
• Support learning and administration through reliable ICT service.

Outcomes

• Reinforced early capability in education-sector ICT operations.
• Built confidence supporting varied users with practical constraints.

Technologies and operating model

• school networks
• desktop support
• software support
• hardware support

Stakeholders

• teachers
• students
• administration staff

Scope

Database design, sales reporting, forecasting support, purchasing support, peak trading planning and management visibility.

Capability demonstrated

Early builder capability, data modelling instincts and ability to make business performance visible.

Responsibilities

• Design and build a sales performance database from original business requirements.
• Support reporting and forecasting for retail management decisions.
• Help translate retail operations data into purchasing and peak-trading planning.

Outcomes

• Created early business intelligence capability in a practical retail environment.
• Demonstrated the shift from technology enthusiast to business technology builder.

Technologies and operating model

• database development
• reporting
• forecasting
• retail sales data
• early business intelligence

Stakeholders

• store management
• retail teams
• purchasing and planning stakeholders

Scope

Retail customer service, computer hardware and software advice, merchandising, sales support and product explanation.

Capability demonstrated

Customer empathy, commercial exposure and the ability to translate technical enthusiasm into useful advice.

Responsibilities

• Help customers understand computer hardware, software and practical purchase decisions.
• Translate enthusiasm for technology into plain-language advice.
• Operate in a customer-facing retail environment with commercial expectations.

Outcomes

• Built early experience communicating technology to non-technical customers.
• Established the practical business-technology communication style that later became central to executive advisory work.

Technologies and operating model

• retail technology
• computer hardware
• software
• point-of-sale environment

Stakeholders

• retail customers
• store team
• store management

Scope

Food-service operations, shift work, process adherence, team coordination and customer-facing operating rhythm.

Capability demonstrated

Reliability, process awareness and respect for frontline operations.

Responsibilities

• Work within defined processes and fast service expectations.
• Support team output during busy trading periods.
• Maintain consistency and reliability in routine work.

Outcomes

• Built early respect for operational process and repeatability.
• Developed practical discipline in fast-paced environments.

Technologies and operating model

• service systems
• process discipline
• team operations

Stakeholders

• team members
• shift managers
• customers

Scope

Game guides, reviews, practical writing, analysis and remote contribution.

Capability demonstrated

Communication ability, analysis and early credibility in technology media.

Responsibilities

• Write clear guides and reviews for a public audience.
• Convert technical and interactive experiences into useful advice.
• Meet editorial expectations from a remote contributor position.

Outcomes

• Built early public writing and technology explanation skills.
• Developed confidence communicating complex interactive systems in accessible language.

Technologies and operating model

• interactive media
• games
• published writing
• audience communication

Stakeholders

• readers
• editors
• gaming audience

Scope

Delivery reliability, route discipline, time management and customer consistency.

Capability demonstrated

Reliability, discipline and consistency from the start of Benjamin's working life.

Responsibilities

• Complete regular delivery work reliably.
• Manage routine and timing independently.
• Meet customer and route expectations.

Outcomes

• Built early habits around reliability and self-management.
• Established respect for practical work before formal ICT roles.

Technologies and operating model

• routine operations
• self-management
• delivery reliability

Stakeholders

• customers
• local distribution stakeholders